Updating Edge Fails with MSI installer Error

If you are trying to update Edge from an older version to a newer version and you download the in this case, the Enterprise edition and try to install it, you get this error:

Product: Microsoft Edge -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Domain with GPO

If you are in a domain then there is a chance there is a policy that is preventing the update this will be particularly true if Edge does not appear in the app/remove programs (appwiz.cpl)

Check Registry

If this is the case then then you need to check where the Edge policies are defined and how they are set, so firstly check this location in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\EdgeUpdate

Install/Update policy keys Detected

When I check this key out on my machine I notice that the value is set to this:

Decipher the codes

In this instance the Install and Update being set to "0" with a GUID so what is that GUID I wonder......

Well the GUID here is the code for the "Stable" GUID as you can see below:

(Stable): Install{56EB18F8-B008-4CBD-B6D2-8C97FE7E9062}

The value is also set to "0" which means:

If you disable (0) this policy for a channel (or set it to 'Installs disabled'), Microsoft Edge will be blocked from installation.

This means that any installs or updates to the "stable" release will be blocked from installation, hence the error message.

Fix the problem (not permanent in this case)

If you need to install this update then all you need to do is remove the registry key with with:

reg DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\EdgeUpdate /f

Remember that not permanent fix, well GPO will reapply restrictive keys!!!

If you are in a domain and this is set by GPO then these keys will be reapplied on the next group policy update interval, but if this is being set in GPO where is it being set?

Well if I look at all the group policy objects I noticed this as been set for all the devices that cannot update, I notice that under Microsoft Edge we do indeed have a policy set for "disable updates"

The correct action here is to the remove this from GPO so that clients can freely update, unless you require a certain version of Edge, but in my example we are running on v96 and the latest version is v127 - so all the GPO was doing was keeping our Edge browsers old and out of date!